To request medical records contact our Medical Records Department/Para solicitar registros médicos comuníquese con nuestro Departmento de Registros Médicos.

Monday – Friday | 8a.m. – 5p.m.

Phone: 602-263-5242 option 5 (Se habla Español)

Fax: (602) 894-5234


Please call to set up an appointment if you wish to pick up your records in person. Records will not be provided without an appointment. 

Letters: Letters of enrollment or residency must be requested within 72 hours in advance from the date the letter is needed. Letters requested on the same day or before the 72 hour window will not be provided.

The medical records department does NOT provide certificates or copies. Please contact your case manager.

Please be advised: All medical records request take approximately 5-7 business days from the date the request was received, not including weekends or observed holidays. If the records are needed by a specific date, we ask that a process by date is included on the request.

All Authorization forms to Use and Disclose Protected Health Information may be returned via Fax, Mail, or hand delivered.

Address: Crossroads, Inc. 2002 E. Osborn Rd. Phoenix, AZ 85016

Fax: 602-894-5234


To Request Medical Records: Please Download Form Below:

Client Release of Information