Getting Started: Admissions at Crossroads
- Community First
- 45-day path
- Aftercare
- Everyone is welcome
In 2025, the Arizona Department of Health Services reported 1,371 fatal overdoses in Maricopa County alone. These aren’t just numbers; they are people in our community.
Friends, loved ones, parents, and children; Someone who needed support and understanding in their addiction journey.
For almost 60 years, Crossroads has been committed to putting community first. We have helped thousands of people rebuild a foundation for the rest of their lives. Every person who walks through our doors receives care grounded in trust and connection, because we know what it is like to be on the other side. Our team includes many staff members who have their own recovery journeys, and we know that finally feeling safe, heard, and supported is the driving force behind lasting stability.
What We Treat
Crossroads knows that addiction can affect anyone. That’s why we treat a variety of addictions and provide individual care for everyone who walks through our doors.
The types of addiction we treat are:
- Alcohol addiction
- Cocaine addiction
- Fentanyl addiction
- Heroin addiction
- Meth addiction
We treat those with alcohol use disorders (AUD), substance use disorders (SUD), and co-occurring mental health conditions.
How We Treat
All programs are tailored to what we believe will provide the best possible care for you. After the pre-assessment has been completed, you will be placed in our Right Track residential treatment program. Right Track is a highly structured daily program that incorporates evidence-based therapies, accountability, and connection into individualized treatment plans.
During Right Track, treatment plans may include:
- Individual and group counseling
- Using evidence-based therapies, we explore individual triggers and mental health issues that may have led to your substance use disorder
- Group counseling will allow you to feel supported, seen, and heard during sessions with those who have been in your shoes
- Education Groups
- 6 days a week, you will participate in intensive psychoeducational groups to help you understand the reasons for your addiction and learn the tools for sustainable recovery.
- These groups include: Substance use and recovery education, anger management, coping strategies and relapse prevention, and conflict resolution
- Supportive services
- Our residential technicians and leadership staff have been where you are and have reached the other side of addiction. Our staff provides mentoring and will always be prepared to lend an open ear and an open heart
- Staff and fellow clients are with you through every step of progress and listen with encouragement, compassion, and connection.
- Every week on our campuses, we host 12-step meetings and a variety of other self-help meetings
- Goal setting
- We coordinate with you and your support system about what comes next after treatment
- We provide referrals to mental and physical health specialists and resources for further community support.
- Aftercare
- Crossroads has several outpatient programs for you to progress to after treatment
- Three of them include:
- Crossroads Aftercare Program (CAP) is a hybrid program that incorporates Telehealth and in-person meetings. CAP consists of both conventional outpatient (OP) and intensive outpatient (IOP) options for care. You will meet 1 to 4 days a week with a group, and once a week individually, to discuss return to use prevention, community support, and skill development.
- Our Scottsdale outpatient program consists of in-person, morning and evening wellness groups that focus on relapse prevention, skill development, and stress reduction. You will meet 1 to three times a week in person and receive individual counseling weekly, biweekly, or monthly, depending on the level of care.
- Crossroads at Pure Heart is an IOP that focuses on relapse prevention skills, trauma care, and individual wellness. This treatment promotes engagement in holistic health and wellness that improves overall health and reduces substance cravings
The First Call: What to Expect
Admissions coordinators at Crossroads go above and beyond to ensure that your first call is easy and stress-free. In addition to our regular hours, we offer after-hours phone lines and texting options to answer any questions you or a loved one may have regarding treatment.
During your initial call to us, we will answer questions regarding:
- General inquires
- Entering treatment
- Insurance eligibility
- Detox resources
During the call, we will also provide an over-the-phone assessment to ensure that we are the best fit for your needs. We also discuss treatment options during your stay and direct you to our nearest treatment facility.
Admissions Criteria
At Crossroads, everyone is welcome. It doesn’t matter to us who you are or where you’re from; we are just glad that you found your way here. We welcome all adults from the age of 18 who are looking for treatment for substance use and mental health issues. The doors of our admissions office are open from 7:00 am to 4:00 pm, Monday through Friday, and on Saturday from 8:00 am to 12:00 pm. Initial assessments and insurance verification are done from 7:00 am to 10:00 am.
You may be eligible for admission if you are experiencing:
- Substance use disorder (SUD)
- Alcohol use disorder (AUD)
- Mental health conditions
- Chronic return to use
We also provide treatment for women’s health, including care for pregnant women who require treatment for any of the above issues or need contraceptive services.
If, during the initial examination, you require detox services or other levels of care, such as intensive outpatient programs (IOP) or outpatient treatment, we will provide a referral to services at one of the trusted organizations we work with in the area.
Pre-Admission Assessments
Upon entering our treatment facility, you will meet with a trained admissions coordinator who will conduct an assessment to determine your best level of care. This includes psychological, physical, and physiological assessments. Our admissions coordinator will draw routine labs, perform a full examination of your health, and treat any minor wounds.
If we determine that we are the best care for you, you will be placed in one of our residential care facilities. During this time, our staff will arrange the needed care program for your stay and incorporate a recommended care plan if provided by your primary care physician.
Insurance Verification
During your entry to Crossroads, an admissions coordinator will discuss your treatment options and complete insurance verification. You will be asked to provide a copy of your identification or your full name and date of birth for insurance verification purposes. Our team will confirm what your insurance will cover and verify your benefits to ensure you have no unexpected charges after treatment.
Crossroads believes that everyone should have access to quality treatment, and we accept a wide variety of commercial insurance plans as well as Medicaid. If you don’t have active insurance, Crossroads can provide a Substance Abuse Block Grant that can cover your treatment costs until you enroll in an active insurance plan. Scholarships may also be available if you are uninsured, pending in-person interviews and approval from our admissions team.
Personalized Treatment Recommendation
Right Track is Crossroads’ proven residential treatment program, highly structured and primarily focused on your individual journey. It is a 45-day path designed to give you the care you require, while allowing you the opportunity to slow down, reset, and build a community on your recovery journey.
Our 45-day path includes:
- Individual and group counseling
- Recreational activities
- Peer mentors and support
- Experiential therapies
- Educational groups
Right Track welcomes those who have decided to pursue recovery or those who have returned to using. You will be connected to medical and mental health networks, and we will work with you on an aftercare plan that is a best fit for your level of care.
Practical Preparation – How to Get Ready
What to Bring
After admission into one of our treatment facilities, you will be asked to bring enough personal supplies to last the entire 45-day program.
Some of these personal supplies include:
- 1 to 2 weeks of clothing
- Comfortable clothing fit for recovery
- We have a washer and a dryer available for you to use
- Hygiene products
- Shampoo, conditioner, deodorant, toothpaste, and toothbrush
- Tobacco products
To ensure you are comfortable during your stay, if you are unable to bring what you need, we will provide you with necessities.
Your Support System: The Importance of Family Communication
No one should have to go through this journey alone. Understanding and support are what truly drive the recovery process; we include family counseling in our Right Track treatment plans to provide addiction education and promote conversation between you and your support systems.
During these counseling sessions, topics may include:
- Creating and maintaining a healthy support system
- What should be done in the event of a return to use
- Education and tools for navigating addiction
- Resources for further support after treatment
We know that addiction doesn’t only affect you; that is why family involvement in the addiction treatment process is extremely important. Communication with families throughout the process can help everyone involved find the space to share experiences and grow together.
Why Choose Crossroads
At Crossroads, the care we have for our community is our driving force. Our mentoring programs are done by staff members who are on their own recovery journeys. They know what you are going through and can provide you with the understanding that you may truly need. Our mentoring programs promote connection through communication and ensure a space where no one is judged, lectured, or isolated.
Our facilities offer multiple pathways to healing through a variety of methods, whether they be spiritual, structural, or individual. Throughout our campuses, we offer: 12-step meetings, SMART Recovery, trauma-based therapy, and faith-based support, including a chapel on our Chandler campus.
Get Treatment For Addiction With Crossroads
Living with addiction can be difficult and isolating, especially when it feels like no one understands what you are going through. Crossroads has cared for over 5,000 people across Arizona. We understand where you’re coming from and what it takes for you to get here. We know that the right path isn’t always the easiest, but we know what it means to take the first step, so let us walk with you.
At Crossroads, we walk with you through every step of your journey, from admissions to aftercare. If you or a loved one is living with addiction in Arizona and is looking to walk the path of recovery, call our admissions coordinators at (602) 263-5242 today to see if Crossroads is the best fit for you.
Welcome home.
