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How can the patient portal help me?

The new NextGen Patient Portal helps you conveniently and securely connect with your case manager, view health information, and manage care on a web-enabled device. Features available include:

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Messaging

Ask your case manager or care team a question, share an update, and/or send an attachment.

Appointments

View and manage appointments.

Medications

Review your prescription medications and request refills.

Health Record

View visit summaries, lab results, and other documentation.

Health Forms

Complete paperwork before your appointments.

Other Features

(Features such as online bill pay may be available, if applicable)

How to use the NextGen® Patient Portal

How to set up your patient portal

STEP 1

Step 1:

Provide a valid email address to your doctor’s office. You’ll receive an invitation to enroll.

STEP 2

Step 2:

Create a username and password, then follow onscreen prompts to activate your account.

STEP 3

Step 3:

Use your username and password to securely stay in touch with doctors and access your health information anytime, anywhere.

NextGen® Patient Portal FAQS

A patient portal is a personalized, secure website that enables you to manage healthcare interactions and communicate with your healthcare providers at any time. This convenient online connection puts you in control of your healthcare from any web enabled device.

A patient portal offers several benefits. You can bypass your practice’s call center to manage appointments, request prescriptions, or directly communicate to your healthcare team. You can also view your health records, access visit summaries and other documentation. If your practice offers online bill pay, you will be able to manage bills through your portal as well.

You’ll have access to lab and test results, visit summaries, visit attachments, immunization records, medications, appointment history, practice bills, and any other information your care team has made available for you to view.

Do it in 3 easy steps:
1. Provide a valid email address to your practice. You’ll receive an invitation to enroll.
2. Create a username and password, then follow onscreen prompts to activate your account.
3. Use your username and password to securely stay in touch with doctors and access your health information anytime, anywhere.

Once you have enrolled, you can access the patient portal from your practice’s website. The portal is also accessible from your practice’s email notifications.

You can invite trusted representatives to access your patient portal in your “Profile.” If they do not have a patient portal account, they will be prompted to create one. From there, they can toggle between their own account and any accounts that have been shared with them.

You can easily review, download, or share your health records with other providers.

If your healthcare provider offers patient portal access, you can set up a patient portal account. Reach out to your practice to get started.

You can easily message a member of your care team through the “Messages” tab. While in your message inbox, you can send a new message, attach images, and view your care team’s replies.

To reset your username and/or password, click “I forgot my username and/or password” located beneath the portal sign-in button. You will then be prompted to answer your security question and reset your password at that time.

Log in to your patient portal account and click the “Health Forms” tab to view and complete your forms.

Your patient portal can be accessed through any web-enabled desktop, laptop, or mobile device using one of the following supported browsers:
• Internet Explorer 11
• Safari (latest 2 versions)
• Firefox (latest 2 versions)
• Chrome (latest 2 versions)
• Mobile Safari (iOS)
• Mobile Chrome (Android)

If you forgot your username and/or password and don’t know the answer to your security question, please reach out to your practice to reset.

Please reach out to your practice to resend an invitation to enroll.

Yes. Your patient portal is HIPAA-compliant, which means your information is securely stored and encrypted.

Reach out to your practice when you have questions.

Questions regarding accessing your patient portal? Reach out!

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